FAQs for Zoom
Do I have to pay to use Zoom?
No, Zoom have released a limited free version of their tool in response to Convid-19.
Are free Zoom accounts limited to a 40 minute duration?
Not at the moment. Zoom released the 40 min restriction of the free version recently.
Where can I learn more about using Zoom in an education setting?
Useful tutorials specifically designed for educators are available at
How is the paid Education plan different from the Basic?
For organisations requiring a more robust feature set and administrative control, Zoom’s Education plan provides the above capabilities and more at a low cost, including:
- Up to 300 participants
- Single Sign-on (SSO)
- LTI integration to support most LMS platforms
- Enhanced user management to add, delete, and assign add-on features
- Advanced admin controls for enabling/disabling recording, chat, and notifications
- 500 MB of cloud recording per teacher
- Cloud recording transcription
- Usage reports to track participation
How do I access the Independent Schools Pricing?
The Independent Schools NSW pricing agreement can be accessed by requesting a quotation of this special pricing along with your FTE count from either firstname.lastname@example.org or Jason.Arruzza@aarnet.edu.au (AARNET was the first reseller of Zoom in Australia).
How can I ensure my school’s use of Zoom is appropriately secure?
Zoom offer advice regarding the best practices for securing your virtual classroom at this site.
Is it true that Zoom can collect users’ physical address, phone, job title, credit and debit information, Facebook account IP address, OS and device details?
- Zoom only collects user data to the extent necessary to provide technical and operational support, and to improve our services.
- Zoom must collect technical information like users’ IP address, OS details and device details in order for our service to function properly.
- When user data is used for service improvement, it is completely anonymised and aggregated immediately upon collection in order to protect users’ identities and privacy.
Does Zoom sell user data to third party companies?
No – Zoom does not sell user data of any kind to anyone. We stand by our commitment to protect the privacy of our customers’ data.
Does Zoom share data with Facebook or have access to a user’s Facebook content?
- Zoom does not share user data with Facebook, and Facebook cannot access any personal data Zoom collects by the use of our products and services, even if opting to use the log-in with Facebook feature for Zoom products.
- Zoom does not have access to any user’s Facebook content.
Does Zoom share any user data with third parties that could qualify as “selling”? What about selling or providing user data to Google?
- Zoom does not sell user data. Like most software companies, we use third-party advertising service providers (like Google) for marketing purposes: to deliver tailored ads to users about products the users may find interesting. (For example, if you visit our website, later on, depending on a user’s cookie preferences, you may see an ad from Zoom reminding you of all the amazing features that Zoom has to offer).
- It’s important to note that the tailored ads are only used when you visit our zoom.us site, but have nothing to do with your use of Zoom’s products (video meetings, audio meetings, etc.).
- But if you do not want to receive targeted ads about Zoom, simply click the “Cookie Preferences” link at the bottom of any page on the zoom.us site and adjust the slider to “Required Cookies.”
Do users own their data? Does Zoom have rights to data if it passes through the platform?
- Our customers and end users retain all ownership of any files, documents, recordings, chat logs, meeting subject and attendees, transcripts, and any other information they may upload to Zoom’s service in connection with use of the service.
- Zoom collects and processes this only at the direction of the customer and end user for no other purposes than the provision of Zoom’s services.
“Customer Content” (how we refer to “user-generated information” in our contract documents) is any data or content originated by a customer or an end user, and stored or transmitted using Zoom’s services. Customer Content includes files, documents, recordings, chat logs, meeting subject and attendees, transcripts, and any other information customers or end users may upload to Zoom’s service in connection with their use of the service. Zoom collects and processes Customer Content only at the direction of the customer and end user for no other purposes than the provision of Zoom’s services. Our customers and end users retain all ownership of their Content.
Is it true person-to-person in meeting chat messages could be later sent to a user’s boss after a call is recorded to the cloud?
No. Private chats are not made available to the meeting host. (Note: Chats to Everyone may be stored by the meeting host.)
Is Zoom compliant with privacy laws in other jurisdictions like the GDPR?
Zoom complies with all applicable privacy laws, rules, and regulations in the jurisdictions within which it operates, including the GDPR. For more information, please see here.
Can non-California based users request information about what data is collected on them?
Yes, Zoom will provide information about what types of personal data are collected on them regardless of geographic location.
Does Zoom have the ability to "break in" or monitor conversations, whether in real time or record a copy? Or, if a customer is recording, keep a copy? Or, in transit to storage?
- Zoom does not break-in or monitor conversations in real time and places the highest priority in the operations of its suite of products and services. By default, Zoom employs in-transit and at-rest encryption for in-meeting and in-webinar presentation content. Customers can also enable end-to-end encryption for chat. If customers employ local storage of meeting recordings, Zoom does not have access to or store these local meeting recordings. Only customers can access their local meeting recordings. Zoom is legally required to work with law enforcement when there is a violation of Zoom’s online Terms of Service.
- Zoom provides customers with a robust set of security features. Customers can learn more.