Emergency Contacts and Support


All schools are expected to be operational on Day 1, Term 1. Check back before term starts on 28 January for up-to-date information on schools that have temporarily ceased operations due to adverse weather conditions, bushfire activity, emergencies or other incidents.

Please see the State Emergency Service website for up to date information and evacuation orders. 

Smartphone apps

Get updates directly to your mobile device using these apps:

Fires Near Me NSW

For information on bushfire incidents, check the NSW Rural Fire Service mobile apps.

Emergency+ smartphone app

For guidance about when to call Triple Zero and information about who to call in various non-emergency situations, check the Emergency+ smartphone app.

More bushfire information

For more bushfire updates, call the bushfire information line on 1800 679 737 or check the NSW Rural Fire Service:

You can also get information from your school, local radio, TV and newspapers or by contacting your local fire station.

Live Traffic NSW

Check Live Traffic NSW for updates on road closures and interruption to services.

Evacuation centres

Find your local evacuation centres to access a range of support services available to those affected by the fires and arrange local support.

Mental health support

Large-scale distressing events affect our school communities in many ways.

For immediate mental health support, refer to the various agencies below most suited to your school context and/or the Whole-school Wellbeing section of this portal. headspace has a specific fact sheet around supporting students, teachers and schools after large scale incidents. Other specific mental health resources can be found at Emerging Minds and Be You.

The Australian Government has also provided funding to Beyond Blue for an additional 25 liaison officers and clinicians to work with schools and early childhood services in bushfire affected communities.

Bushfire smoke

With increased smoke across the state due to the current bushfires, we are focused on reducing the impact of the smoke on our students.

This includes moving outdoor activities indoors and may include cancelling outdoor events when the smoke is increased. Refer to the NSW Ministry of Health's Bushfire smoke resources for information on what you can do to avoid or reduce the impact of bushfire smoke on your health.

Wildlife and animal welfare

There has been a significant toll on native wildlife due to the bushfires. If a member of the school community finds a sick, injured or orphaned native animal, please call WIRES on 1300 094 737. Please note the advice from the Department of Primary Industries on Helping wildlife after floods and fires.

For schools that have livestock on school sites, a range of resources on managing livestock after a fire and contact information regarding water, feed and other animal recovery resources is available from the Department of Primary Industries.

Early childhood education services

If you have any questions regarding the closure of an early childhood education service in your area, please contact the Early Childhood Education Directorate on 1800 619 113 or via email on ececd@det.nsw.edu.au from 7am to 7pm.

Emergency

If you, or someone you know is in immediate danger, call 000 or visit your nearest hospital.

Beyond Blue

1300 224 636
beyondblue.org.au

Beyond Blue provides information and support to everyone in Australia to achieve their best possible mental health, whatever their age and wherever they live.

headspace

Find your nearest headspace centre

An interactive map to locate a headspace centre staffed with people who are trained and ready to help young people.

Lifeline

131 114
Lifeline

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

NSW Rural Fire Service

NSW Rural Fire Service

The NSW RFS provides information and warnings through a variety of channels including; Fires Near Me website and smart phone app and social media.

EveryMind Life in Mind

24/7 Crisis Support

Life in Mind is a national gateway connecting Australian suicide prevention services to each other and the community, They provide national crisis support numbers for individuals and communities.

Disaster Payments

Disaster Payments

Payments and services when recovering from a major disaster or emergency help for homelessness, family violence, financial hardship or bereavement.

Kids Helpline

1800 551 800
Kids Helpline Official

For children and young people directly impacted by the bushfires or those who are concerned about the disaster coverage they have seen in the media.

MensLine

1300 789978
MensLine Australia

MensLine is a telephone and online counselling service for men with emotional health and relationship concerns.

National Bushfire Recovery Agency

National Bushfire Recovery Agency

Leading and coordinating a national response to rebuilding communities affected by bushfires across large parts of Australia.

The Salvation Army

The Salvation Army

The Salvation Army is an international Christian movement supporting cities, country towns and rural communities in relation to disaster support and resources in case of emergencies.

St Vincent de Paul Society

St Vincent de Paul Society

Vinnies members are present in communities throughout Australia providing immediate emergency support for bushfires and drought.

Major Agencies and Contacts

Emerging Minds
Be You

Be You

Be You provides educators with knowledge, resources and strategies for helping children and young people achieve their best possible mental health.

headspace

Find your nearest headspace centre

An interactive map to locate a headspace centre staffed with people who are trained and ready to help young people.

NSW Health
  • Bushfire mental health support - practical advice and contact details to support members of the community who may be particularly vulnerable (e.g. elderly, isolated, those with a pre-existing mental illness, a history of trauma, a recent bereavement).

  • Bushfire and smoke support and information – recommendations and information related to air quality, protection, returning home, medication and prescriptions, support services, illness and injury, parents and carers, high temperature risk.
The Red Cross

The Red Cross

The Red Cross offers support to people before and after disasters strike.

The Salvation Army

The Salvation Army

Is an international Christian movement supporting cities, country towns and rural communities in relation to disaster support and resources in case of emergencies.

St Vincent de Paul Society

St Vincent de Paul Society

Vinnies members are present in communities throughout Australia providing immediate emergency support for bushfires and drought.

Trauma and Grief Network

Trauma and Grief Network

The Network offers resources to help caregivers respond to the diverseneeds of children and adolescents experiencing trauma, loss and/or grief.